Customer Care

AMI Customer Care/Technical Support

While AMI offers a complete portfolio of IT, data, and voice services along with unparalleled industry experience, it's the way we care for our customers that sets us apart. We complement our product line with a team of knowledgeable professionals offering the expertise needed to provide immediate support whether your issue is IT, data, or voice related. Whether your issue requires attention during our normal 8:00-5:00 business hours or after hours, an AMI support representative will always be available to assist you 24/7.

Customer Care-Voice Services

  • Individual account management for each customer
  • Proactive attention after the sale
  • All calls routed to an actual Account Manager

For Billing, Credits, General Questions, Local/LD service issues, & Account Management Contact: 800-254-3202

Technical Support-Data & IT services

  • Dedicated Account Managers
  • No hold queues; talk to a live person immediately
  • Greater expertise than many larger support companies
  • Intimate understanding of small & medium business practices
  • On-line trouble ticket system for support customers

For Technical Assistance, Remote Support, Data circuit issues, e-mail/Webhosting, and DNS/MX record changes, contact us at: support@ami.net. For Emergency Assistance, call 630-389-9047.

General Information

Corporate Headquarters
300 Cardinal Drive, Suite 280
St. Charles, IL 60175

General Inquiries:
Phone: 630-389-9000
Fax: 630-513-5404