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Email FAQ What are the mail server addresses? Our e-mail server names are:
Can I get access to my e-mail from the web? Yes, AMI has a web mail tool at http://mail.ami.net or SSL secure e-mail at https://mail.ami.net I received a message which has ***SPAM*** in the subject, what should I do? AMI provides a thorough tagger for e-mail which it deems to be unsolicted. Any message believed to be an unsolicted advertisement will have the phrase ***SPAM*** in the subject line. Several programs such as Microsoft Outlook and Outlook Express allow you to create rules to automatically forward these messages to your trash. For more information visit Microsoft's support website at http://office.microsoft.com/en-us/assistance/CH063564671033.aspx I received an unsolicited email that wasn't marked with ***SPAM***, how can I prevent this? The email filter is not a perfect solution and sometimes messages will be able to get through. You can help to make this filter better by forwarding any unmarked SPAM messages to spam@ami.net. These messages will be assimilated into the SPAM filter to provide better tagging in the future. Legitimate emails are being marked with ***SPAM*** in the subject, how can I prevent this? The email filter is not a perfect solution and sometimes legitimate messages will be mistakenly tagged as SPAM. You can help to make this filter better by forwarding any incorrectly tagged emails to notspam@ami.net. Please be assured that these messages will be kept private, and only used by the filter for learning. Someone is trying to e-mail me and they keep getting the message returned AMI subscribes to several blacklists to prevent sources known to be spammers from sending advertisements to our customers. This is not done by blocking the address, but rather the offending mail server. Occationally, a server that did not intend to be a spammer, will get themselves added to the list. This is usually the result of a virus present on the PC of a customer, which sends the offending messages through the server. Unfortunately they may still be blacklisted for up to 24 hours. Any e-mail returned with a 550 error will include a link to follow for removal instructions. This message should be forwarded to the user's ISP to get delisted. I can receive e-mail, but cannot send any messages over my SBC/Yahoo DSL connection SBC typically blocks traffic on port 25 (SMTP) to any server that is not their own. There are two possible solutions: 2. Send your mail through SBC's e-mail server using SMTP authentication. Instructions for this change in Microsoft Outlook are as follows:
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