Our Top Priority: Customer Service

While AMI offers highly reliable communications services and unparalleled industry experience, its the way we care for our customers that sets us apart. AMI promises to get you to a live person as soon as possible and keep you from wading through tons of impersonal support menus. Our many industry certifications and partnerships with companies like Microsoft and Cisco are a testament to our expertise in today's challenging communications environment.

Voice

Data

Services

  • POTS
  • PRI & T1
  • VOIP (Managed & Unmanaged)
  • Integrated T1's (IVAD)

Flat Rate Pricing

  • No confusing discounts or volume commitments.
  • Guaranteed competitive rates (no periodic rate increases.)
  • Rate reductions when AMI costs are reduced.
  • Simplifies auditing usage costs.

Personalized Customer Service

  • Individual account management for each customer.
  • Proactive attention after the sale.
  • All calls routed to an actual Account Manager

Customized Billing

  • Six second incremental billing (with 30 second minimum.)
  • Detailed easy-to-read management reports
  • Multi-location/corporate billing.
  • Consolidation of all services (including voice, data, internet, private lines, etc.)
  • Hardware Answer Supervision - no charge for ring time or busy signal.

No Long Term Commitment or Contract

  • Service is provided month to month.
  • Allows flexibility to adjust to rate/industry changes.

Services

  • Internet Access from T1 to OC-x
  • Managed VPN
  • MPLS/Frame-Relay/ATM
  • Webhosting & Email
  • Collocation
  • IT products available in our Online Store
  • Onsite and Remote Management Services

Partnerships

  • Microsoft
  • Cisco
  • Citrix
  • Symantec
  • Dell
  • Equus

Technical Support

  • Dedicated Account Managers.
  • No hold queues; talk to a live person immediately.
  • Greater expertise than many larger companies.
  • Intimate understanding of small & medium business practices.